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Terms and conditions of use

Sales Terms 

All prices shown on the Website include VAT, and make explicit reference to the CEE countries. Also for all other countries, the prices are VAT inclusive. The prices of products in the catalog are expressed in € (Euro) are regularly updated.

All products sold by DFhomestore through the web site  are covered by the manufacturer’s warranty of 24 months for defects, according to DL 24/02.

The guarantee of 24 months according to DL 24/02 is applied to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This warranty is for private consumer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT).

If you encounter a lack of conformity, Dfhomestore provides, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract. The customer must send the good at the DFhomestore headquarters at his expense. In the event that, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), Dfhomestore proceed at its own discretion to refund the amount paid or to replace it with a product with equal or superior.

For further information about, please contact us using the contact form on this site.

Right of withdrawal

The law states that: in the event that the Conclusion of a Purchase Agreement takes place Out of the Commercial spaces, such sale must be considered subject to the Legislative Decree n. 21 of 02.21.2014, which provides the opportunity for the purchaser to exercise the right of withdrawal. Fall so in this case the distance purchases made by telephone or via the Internet.

The right of withdrawal applies to individuals (consumers) acting for purposes that are unrelated to his business. Purchases made by retailers and companies are therefore excluded from the applicability of the right of withdrawal. Essentially, the consumer is entitled, within 14 calendar days of receipt of goods, to exercise the right of withdrawal: this is the right to return the purchased goods to the seller and the resulting refund of the purchase price. From the scope of applicability of the right of withdrawal we are not including shipping and handling (which are charged to the customer). In addition, this legislation does not apply in cases where the purchase is less than 200 Euros.

How to take advantage of the right of withdrawal

To use the right of withdrawal, the customer can send a request for return of the product / products. general data will be requested, Number of Order, the payment method selected at time of purchase, a text field in which you express the desire to exercise the right of withdrawal, a Notes field for their comments on the purchase .

How to ship to return

Once DFhomestore has ascertained the requirements for exercising the right of withdrawal, as well as the excellent state of the product / s to be returned should:

  • packing materials carefully in order to protect the original covers of products from any damage, writing or affixing labels
  • applying the hills labeled with the words CANCEL ORDER N ° ###
  • send the packages to the address communicated to you by the Office Administrative DFhomestore in response to the email above.

Despatch transfer of customer payment reversal

DFhomestore, if the above procedure for the Product Return / i mentioned above is correctly performed, and if it is confirmed the withdrawn in all parts of the product intact, will provide within 14 working days (from receipt of goods) to be credited to the customer paid, excluding shipping costs of sending catalog and excluding any bank charges (art. 5, paragraph 6, of Legislative Decree n. 185 of 22/05/1999). Shipments are accepted not without notification e-mail according to the above described procedure.

Disputes, Jurisdiction and Venue

Any dispute regarding the application, execution, interpretation and violation of purchase contracts stipulated “on line” through web site is subject to Italian jurisdiction; these general conditions are reported, although not expressly referred to therein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between the parties relating to this contract the court will have jurisdiction Taranto (Italy).

For further information about, please contact us using the contact form on this site.

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